Refund policy

Last Updated: September 2026

1. RETURN ELIGIBILITY

We want you to love your Vesaria purchase. If you're not satisfied, we offer hassle-free returns and exchanges.

You Can Return Items If

  • Product received is within 7 days of delivery

  • Item is in original, unused condition

  • All tags are intact and attached

  • Product has not been worn, washed, or altered

  • Product shows no signs of use or damage

Items NOT Eligible for Return

  • Items purchased more than 7 days ago

  • Items that have been worn or washed

  • Items with tags removed or damaged

  • Items showing visible signs of use

  • Items that have been customized or altered

  • Clearance or final sale items (marked at checkout)

2. HOW TO INITIATE A RETURN

Step 1: Contact Vesaria within 7 days of receiving your order.

Email: support@vesaria.in

Subject: "Return Request - [Your Order Number]"

Step 2: Include in Your Email

  • Order number

  • Product name and size

  • Reason for return

  • Clear photos of the item (showing condition, tags, care label)

Step 3: Wait for Return Approval

We will review your request and send you:

  • Return authorization

  • Return shipping address

  • Shipping label (if applicable)

3. RETURN SHIPPING

Customer Pays Return Shipping For

  • Change of mind

  • Wrong size ordered

  • Color preference change

  • General dissatisfaction

Vesaria Pays Return Shipping For

  • Defective items

  • Wrong item shipped

  • Damaged items

  • Item not as described

Return shipping cost will be deducted from your refund unless the return is due to our error.

4. PACKING & SHIPPING YOUR RETURN

How to Pack

  • Place item in original packaging (if available)

  • Include all tags and care labels

  • Wrap securely to avoid damage during transit

  • Keep your tracking number for reference

Where to Ship

Send your return to the address provided in your return authorization email.

Important: Do not send returns without prior approval. We will only accept returns with a valid return authorization number.

5. REFUND PROCESSING

Once we receive and inspect your returned item:

  • If approved: Refund processed within 7–10 business days

  • If rejected: Item returned to you at your expense

  • Refund issued to original payment method

  • Refunds may take an additional 3–5 business days to appear in your account (depending on your bank)

6. EXCHANGES

If you'd like to exchange your item for a different size or color:

Step 1: Submit Your Request

Email support@vesaria.in with:

  • Order number

  • Item you wish to exchange

  • New size/color desired

  • Photos of original item in unused condition

Step 2: Wait for Exchange Approval

Step 3: Ship Original Item to Address Provided

Step 4: New Item Ships Once We Receive Your Return

Important: Return shipping is the customer's responsibility. New item shipping is covered by Vesaria for approved exchanges.

7. PARTIAL REFUNDS

Refunds may be reduced (but not eliminated) if:

  • Item shows minor signs of use (light wrinkles, slight creasing from storage)

  • Item has been tried on but not worn

  • Tags are slightly damaged but item is unused

  • Item is missing original packaging

In these cases, we will communicate the adjusted refund amount before processing.

8. NON-REFUNDABLE ITEMS

The following items are non-refundable:

  • Intimates (for hygiene reasons)

  • Items marked "Final Sale" or "Clearance"

  • Customized or personalized items

  • Items purchased during special promotions (non-returnable unless stated)

  • Damaged items (unless damage is our fault)

9. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item:

Step 1: Report the Issue

Contact us within 24 hours of delivery with photos.

Step 2: Do Not Use the Item

Do NOT wash, wear, or use the item.

Step 3: Receive Return Authorization

We will provide return authorization.

Step 4: Ship the Item Back

Ship back at no cost to you. We will provide the shipping label.

Step 5: Receive Refund or Replacement

A full refund or replacement will be shipped immediately upon inspection.

10. QUALITY GUARANTEE

Vesaria stands behind every product. If an item is defective due to manufacturing:

  • Contact us with proof within 30 days of purchase

  • We will replace or refund at no cost to you

  • Return shipping is covered by Vesaria

11. LOST OR DAMAGED RETURNS

If your return package is lost or damaged in transit:

  • Keep your tracking number and proof of shipment

  • Contact us immediately with tracking details

  • We will investigate with the courier

  • If lost and confirmed, we will process a full refund

12. REFUND EXCEPTIONS

No refunds will be issued for:

  • Items purchased more than 7 days ago

  • Items showing signs of wear or use

  • Items with removed or damaged tags

  • Damage caused by customer mishandling

  • Change of mind after 7 days

13. STORE CREDITS vs CASH REFUNDS

We offer two refund options:

Option 1: Cash Refund (Original Payment Method)

  • Refunded within 7–10 business days after item inspection

  • Standard refund option

Option 2: Store Credit (Vesaria Gift Voucher)

  • Issued immediately upon return approval

  • Value: 105% of purchase price (5% bonus)

  • Can be used toward future purchases

  • Valid for 1 year

Choose your preference when submitting your return request.

14. BULK RETURNS

If you're returning multiple items:

  • Contact support@vesaria.in for bulk return instructions

  • We can arrange pickup for large returns

  • Single return authorization number will cover all items

15. INTERNATIONAL RETURNS

Vesaria currently ships to India only. We do not accept international returns.

If an international order cannot be delivered, it will be returned to Vesaria and a full refund will be issued.

16. RETURN STATUS

Track your return status:

Email: support@vesaria.in with your return authorization number.

Website: We may provide a return tracking portal (check email confirmation).

We aim to respond to all return inquiries within 24 business hours.

17. SEASONAL & PROMOTIONAL RETURNS

Items purchased during seasonal sales or promotions:

  • Subject to the same 7-day return window

  • Must meet standard return conditions

  • Refund issued at original purchase price (before discount)

18. CONTACT US

For return or exchange questions:

Vesaria

Email: support@vesaria.in

Website: www.vesaria.in

Phone: [To be added when available]

We aim to respond within 24 business hours.

19. POLICY MODIFICATIONS

Vesaria reserves the right to modify this Returns & Exchanges Policy at any time. Changes will be posted on this page. Continued use of our website constitutes acceptance of modifications.

By purchasing from Vesaria, you agree to this Returns & Exchanges Policy.

Wear your way. Live your way. Be your way.

— VESARIA